Laundry FAQs  

Q: How do you laundry or dry clean my clothes?

Good Question! As professional cleaners, at the onset we classify your clothes accordingly: Shirts, Pants, Dress (Short or Long), Coats, Knits, etc. for pricing. After a receipt is printed and you have left the store, we print out tags that correspond to your receipt and tag all your clothes for easy identification. Then they are bagged. The Plant comes in at the end of the day and picks it up as it delivers freshly cleaned clothes of prior pickup.

In the plant your clothes are sorted out not only according to colour, but as to the type of fabric it is made of and lastly if it is a stained or a non-stained item. Then they are washed in batches accordingly. After which, they are steam pressed hanged and are batched together and scheduled for delivery.

Once we receive them from the plant, they are inspected, packed and classified as per receipt. Only then, do we call upon you to inform you that your clothes are ready for pickup.

Q: Why is there sometimes a delay in processing my laundry?

There are many factors that can cause delay. For one there could be a maintenance issue with the Plant itself. For another it could be the sheer volume of clothes being processed that was with your clothes and the plant was just simply overwhelmed. A less obvious reason is the STAINS in your clothes. Stained clothes are sometimes difficult to handle. Some customers are unaware of the stains in their clothes and assume them to be dirt from wear. The plant that we deal with will try to remove the stain using a biodegradable detergent that has enzymes to lift off the stain from your clothes, but this is an added step in the laundry process. It is not just your clothes, but others too before it can be dry cleaned or laundered. Remember, we are a Green Earth Affiliate and as such we have a reputation to uphold.

Q: How come some cleaners COST more than others?

We don’t know about other cleaners, but as a Green Earth Affiliated Cleaner, we pride ourselves.  Quality is of utmost importance to us.  In answering this question we can only speak about what we do for our customers, which speaks volumes about ourselves without having to boast to the world.  If we find a button missing in your shirt or dress or pants, we would replace it FREE of charge!  If we saw a small rip, we will repair it silently and try to keep you happy without you even knowing it.  Quality service is difficult to come by if priced short.  Customers that come in and hustle for a $1.00 shirt are customers we would actually rather avoid as it is an utter waste of our time.  In the first place, they come in with heavily soiled and stained items; and expect us to perform a miracle.  Secondly, if we entertained these types of customers, we would not be able to keep the QUALITY of our service.  It is only logical that we spend our time and energy to CUSTOMERS that know how to pay for QUALITY.

Q: What is the best way for me to keep my clothes looking new?

Believe it or not: HAVE THEM LAUNDERED AND DRY CLEANED OFTEN!  We know this sounds self-ingratiating, but truth is when one’s clothes are soiled, the longer it stays soiled the harder it is for us to remove the STAIN(S)!

Q: How often should I have my shirts laundered? How about pants?

Clothes are probably our most intimate possessions in this world.  We wear them daily to keep ourselves safe and comfortable from the immediate environment.  They are also an expression of who we are or at least how we would like the world to perceive us.  The direct answer to this question is it depends on how you feel and what you perceived the people around you feel about your image.

Some people would wear a shirt at most 3x depending on weather conditions.  If it is in the dead of summer, they might even wear them just once.  During winter, we have this illusion that we don’t really sweat and can stretch the life out of our clothes before another wash up to 5x!  Truth is, the perfume, the soap, the hair conditioner, the after shave lotion, make-up, powder and the what-have-you that we put on our bodies all seep into out clothing along with our excretions that cake up to become our collar and cuff stains!  Now mind you this layer upon layer as you stretch having them washed will come back to haunt you.  Over time, they become impacted in your clothes and when they are laundered, you wonder if the cleaner did a good job?

Q: How often should I have my coat and winter gear cleaned?

At the end of each winter is the best time to have all your winter gear all cleaned and ready for storage to do battle for the next bout with the cold north wind.  During the winter months, you should have at least a spare winter gear while you have the other cleaned.  Most of our most fastidious customers have at least 3 sets of winter gear.  Some have even more.  It makes good practice to not only be hygienic, but look good as well with freshly cleaned winter gear.  Remember you aren’t only battling the cold, you are also battling the slush and water as it thaws occasionally.  It only makes good sense to have an arsenal of winter apparel.

Q: How come Canada Goose Winter Coats cost more to clean? Aren’t they not down filled coats like the others?

Canada Goose Winter Coats and similar items are densely filled and weight more than the ordinary down filled coats.  They take up more space in the machine and have a longer time to process.

Q: How often should I have my leather coats cleaned?

There is no hard and fast rule on having leather coats cleaned.  The real judge of this would be the wearer.  Leather coats, however, should be cleaned before storing them at the end of the cold season.  As with winter gear, it is best to have at least a spare just in case you so decide to have it cleaned.  That way you aren’t left out in the cold.

Q: Do you do shoes?

Yes we do!  We clean all kinds of shoes, even shoes with fabric on them.

Q: How often should I have my dresses cleaned? It still looks clean, but I have worn them 5x and the dirt doesn’t show. After cleaning, there were stain marks on the sleeves. Did the CLEANER do this?

Ever hear of “Invisible Stains”? This often happens when you go to a restaurant where the server prepares a table for you most specially in a crowded establishment. The waiter will often clean up by spraying a mixture of soap water and bleach and rapidly wipe it off.  When you finally get to sit on the chair, your tendency is to brush your Armani Coat on this semi-dry/semi-wet table.  Now you’ve actually picked up some of that bleach.  Low dosage.  Doesn’t show at all.  You all had a great time and finally you went to us to have the fantastic Armani Coat—that lucky suit that landed you a promotion.  And viola!  When it came back from the plant it has now a slight discoloration that initially wasn’t there, but is now visibly there.  A sort of twilight zone thing-y!

Is it our fault that it is there?  Apparently, your initial reaction is to blame us!  Especially if you are anal about CLEAN!  But truth is it was a Pre-Existing Condition that you had picked up in that Bar & Grill place over at the Danforth!

The other “Invisible Stain” is caused by vinegar.  You have a passion for Pesto and those Vinaigrette sauces in your salad.  You have a party and you were tasked to make that wonderful salad dressing.  Guess what!  As you were beating the Olive Oil and Vinegar, a micro drop of it splashed on your dress or suit and it had gone unnoticed.  You brought in your party clothes to us and next thing you know it when it came back there was this light brown-orangey stain.  Not very big, but noticeable, even worst a spray of it.  But it wasn’t there before you sent it out!  Well, we have news for you: Vinegar coupled with Oil can be tricky.  A process of oxidation can occur over time when the garment is not cleaned right away.  Even if you knew about it and had washed it with water and soap, it can’t be helped that some of it may still be there and by the time you decided to bring it to the cleaners, its fate was sealed!

Remember the science experiment where you could actually write a secret message using vinegar on a piece of paper?  Only when you applied heat did the secret message appear.  That’s exactly what happened here with your clothes when they were pressed!

These are what we call “Invisible Stains”!  Now you know.  Remember: We own the CLEAN.  YOU own the STAIN.

The best policy on your part is to declare at the on-set if there are any stained areas in your clothes.  By declaring them, we are alerted and can give the plant a heads-up so they would know how to proceed in cleaning them.  This also saves time.  French Cuffs are of a particular concern.  Yes, we charge a little more, but it is all worth it since the folds of these cuffs often have stains in them and their removal is extra work for the plant.  By not declaring them, we sometimes miss out on them and they come back dirty creating a scenario of frustration on your part and the blame game of doing a sloppy job on our part is now in your mind.

Stains are not the only issue.  If you have a delicate article of clothing that has missing beads, fancy jewelry, sequence that are at the on-set missing or partially damaged, the best policy is to let us know so that we can protect, safeguard, and even repair it!  Yes, why not!  If it is within our capacity, we will repair the item.  We may even not charge you for it!  Don’t expect us to be magicians though and produce that fancy stone or worst blame us that it is missing.  You wear the clothes, we only clean them.

By declaring these during drop-off, we both have confidence in each other.  You are clear that we know how to go about the job.  Unlike when you had just left the item and we discover that there are potential problems and having to call your attention about it would only cause delay.  Besides your looking good, being timely in cleaning your clothes is important to us.

Q: How about those clothes that came back with a small tear in the collar or cuffs?

Well it does not just happen in collars and cuffs especially French cuffs, but also in some of the most inconspicuous place of our clothes!  Woven fabrics are only as strong as the strands that are linked together.  Even in quality fabrics, there would always be a weak point in the manufacturing process.  Besides contact to acid and/or bleach, etc; over time as you continue to wear your clothes, they will sooner or later give way.  It could initially be a small pinhole before it was sent out to the cleaners and when they’ve come back to you there is now a visible hole.  Cleaning involves some mechanical action to your clothes and although the machine is gentle in doing this, never the less, fabric over time will weakened, and it will give.  At that point it would be best to retire this clothing article.  You must remember, all clothes have a lifespan.  There is nothing forever with fabric.

Occasionally, we’ll have a client that will come in and ask us to sew back a tatty knit or a short that is hole ridden and have it cleaned as well!  In wonderment, we would outright advise these clients to discard these articles of clothing, but they would insist on having them repaired and washed as well.  Perhaps, it is reminiscent of their childhood.  Or the person that gave it to them is special in their lives.  We can only guess….

But we are honest to them of the outcome and try our best to get it going for them in spite of its condition.  Clothing after all is a very personal thing for all of us!  Our is to serve and question not.

Q: Do you do alterations?

Absolutely!  Before cutting any fabric or opening up your article of clothing, it must be properly measured according to what you want to happen.  There are 2 ways of going about this: (1) You come in and tell us exactly what you want done—replace a zipper, shorten or lengthen pants, skirt, dress, sleeves, etc. or (2) You get us to see how it fits or falls and we do the measure together.  The latter approach is best, since it is the actual article of clothing on you.  No mannequin can ever replace you to see if the clothing article fits like a glove.

Q: When I came in to have my new pants altered, it looked fine in the shop but when I wore them after laundering it was much too short.

We alter the clothes to suit your taste.  In doing so we would not have a prior knowledge of whether the fabric is pre-shrunk or not.  Even labels can be misleading.  So labels will claim that the fabric used had been pre-shrunk or pre-washed.  This is most notorious with Jeans.  It is best that you have a brand new jeans washed prior to any alteration done to it--that way, you would be confident that it will no longer shrink on you after the alteration process is done to it.

Q: I’ve grown bigger over the years and I have this pair of jeans that needs to be enlarged. Can you do this?

It depends.  If there is enough fabric left, then the answer is: YES!  Whatever it is you want done, it is best for you to come into the store and bring your alteration item.  There is always an alternative to things, but we cannot assess your options if we cannot see the fabric and the most important is YOU--because it is YOU that wears it.

Q: I was out of the country for some time, and I just remembered that I still have clothes that were laundered and/or dry-cleaned. Do you still have them? Can I come in and collect them?

As a general rule of thumb, uncollected articles of clothing after 6 months are disposed of by way of donation to the needy.  We need the space to service regular clients.  You definitely can try even without your receipt if it is still in our inventory.  However, we cannot be held liable for them.